1. Return request
If you wish to exercise your right of withdrawal, write to us stating your order number, the product purchased and an explicit statement of your decision. You do not need to give a reason. We will reply with practical instructions.
2. Standard, non-personalized products
For standard, non-personalized products, you can exercise your right of withdrawal within 14 days of delivery. You must then send the product back within 14 days of notifying us of your withdrawal. You are only liable for any diminished value resulting from handling the product beyond what is necessary to establish its nature and characteristics. Where possible, we ask you to use packaging suitable for protecting the ceramic during transport.
3. Personalized or made-to-measure items
The right of withdrawal is excluded only for goods made to the consumer's specifications or clearly personalized. A standard product is not excluded from withdrawal just because it is made after the order. In any case, the remedies for products that are defective, damaged or do not match what was confirmed when the order was placed remain unaffected.
4. Damaged or non-conforming products
If the product arrives damaged or has an obvious problem, please write to us as soon as possible, preferably within 48 hours of delivery, attaching photos of the product, the outer packaging and the shipping label. In these cases we will give priority to assessing a replacement, a refund or the most suitable solution.
5. Return costs
If a standard product is returned because of a change of mind, the return shipping costs are normally paid by the customer. If a product is defective, damaged or wrong, the return costs are borne by Ceramiche Corallo, which will arrange the pickup or reimburse you for them.
6. Refunds
Any refund due is issued without undue delay and in any case within 14 days of the notice of withdrawal, using the same payment method unless otherwise agreed. We may withhold it until we receive the goods or until the customer shows that they have sent them back, whichever is earlier. The cost of standard delivery is also refunded, but not any supplementary costs chosen by the customer.
7. Exchanges and replacements
Exchanges are subject to the availability of the requested product. For handmade products or collections with limited variants, we may suggest an alternative solution agreed directly with you.
8. Contact
For questions about returns, replacements or refunds, you can write to us at info@ceramichecorallo.it.
This page does not limit the rights granted to consumers. Please also see the Terms and conditions of sale.